Privacy Policy
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:
- Names
- Phone numbers
- Email addresses
- Job titles
- Company names
- Organization types
Sensitive Information.
We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, including:
IP address
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Device name
Country and location
Information about how and when you use our Services
This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can learn more about this in our Cookie Notice.
The information we collect includes:
- Log and Usage Data.
Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This may include your IP address, device information, browser type, settings, activity in the Services (such as date/time stamps, pages and files viewed, searches, and features used), device event information, error reports (“crash dumps”), and hardware settings.
- Device Data.
Information about your computer, phone, tablet, or other device you use to access the Services, such as IP address (or proxy server), device and application IDs, location, browser type, hardware model, internet service provider or mobile carrier, operating system, and system configuration information.
- Location Data.
Information about your device’s location, which may be precise or imprecise. We may use GPS and other technologies to collect geolocation data based on your IP address. You can opt out by refusing access or disabling your device’s location settings, but this may limit certain features of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
> To respond to user inquiries and offer support.
We may process your information to respond to your inquiries and resolve any issues you may have with the Services.
> To enable user-to-user communications.
We may process your information if you choose to use features that allow communication with other users.
> To request feedback.
We may process your information to request feedback and to contact you about your use of our Services.
> To send marketing and promotional communications.
We may process the personal information you provide to us for marketing purposes, in accordance with your communication preferences and applicable law.
Marketing preferences.
You can opt out of our marketing emails at any time. For more information, see “What Are Your Privacy Rights?” below.
> To deliver targeted advertising to you.
We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more. For more information, see our Cookie Notice.
> To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
> To identify usage trends.
We may process information about how you use our Services to better understand how they are being used so we can improve them.
> To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
> To save or protect an individual’s vital interest.
We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
We may also collect other personal data beyond the above categories when you contact us in person, online, by phone, or by mail in connection with:
obtaining assistance through our customer service channels
participating in surveys or contests
the provision of our Services and responding to your inquiries
We will use and store the collected personal data to the extent necessary to provide the Services or achieve legitimate business purposes.
Category K: until the user requests their deletion
Sources of personal data
More information on the sources of personal data we collect can be found in the section“WHAT INFORMATION DO WE COLLECT?”
How we use and share personal data
More information on how your data is used can be found in the section"HOW DO WE PROCESS YOUR DATA?"
Will your data be shared with other entities?
We may disclose your personal data to our service providers based on written agreements entered into with each of them. For more information, please refer to the section"WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?"
We may use your personal data for our own business purposes, such as internal research for technological development and demonstration. This is not considered a "sale" of personal data.
In the past twelve (12) months, we have not disclosed, sold, or shared any personal data with third parties for business or commercial purposes. We will not sell or share user personal data in the future.
Your Rights
You have certain rights under applicable data protection laws in some U.S. states. However, these rights are not absolute, and in some cases, we may refuse to grant your request as permitted by law.
These rights may include:
right to information, whether we process your personal data
right of access to your personal data
right to rectification incorrect data
right to data deletionright to obtain a copy of your data, that you have provided to us
right to non-discrimination for exercising your rights
right to object to the processing of data for targeted advertising, data sales, or profiling that has significant legal effects
Depending on your state of residence, you may also have the right to:
to access categories of processed data (e.g., under Minnesota law)
to obtain a list of categories of third parties to whom data has been disclosed (e.g., California, Delaware, Maryland)
to obtain a list of specific third parties (e.g., Minnesota, Oregon)
to obtain a list of entities to whom data has been sold (e.g., Connecticut)
to review and correct data profiling (e.g., Connecticut, Minnesota)
to restrict the use of sensitive data (e.g., California)
to object to the collection of sensitive data or data from voice/facial recognition systems (e.g., Florida)
How to exercise your rights
To exercise your rights, you may contact us by sending an email to:privacy@clingrow.com
In accordance with the laws of certain U.S. states, you may designate an authorized agent to act on your behalf. We may deny a request if proof of authorization is not provided.
Request Verification
Upon receiving your request, we will need to verify your identity to ensure you are the data subject.
If we are unable to confirm your identity based on the information we have, we may ask for additional data for verification and to prevent fraud.
For requests made by an authorized agent, we may require additional information and written authorization.
Appeals
If we deny your request, you may submit an appeal by sending an email to:privacy@clingrow.com
We will inform you in writing of our decision and the reasons for it. If your appeal is denied, you may file a complaint with the appropriate state authority.
California "Shine The Light" Law
Pursuant to California Civil Code Section 1798.83 ("Shine The Light"), California residents have the right to request, once a year and free of charge, information about the categories of personal data disclosed to third parties for marketing purposes and the entities to whom such data was shared.
To submit a request, please contact us as described in the section:"HOW CAN YOU CONTACT US ABOUT THIS POLICY?"
12. DISCLAIMER
Clingrow collects and uses personal data solely for the purpose of establishing contact, responding to inquiries, providing services, and building business relationships. This includes online and offline training and support for clinical research centers, specialists, hospitals, sponsors, and CROs.
By using our services or contacting us, you consent to such data usage.
For personal data inquiries, please contact us:privacy@clingrow.com
13. DO WE UPDATE THIS POLICY?
In short: Yes, we update it as needed to ensure compliance with regulations.
We may periodically update this Privacy Policy. The new version will be indicated by an update date ("Revised").
In the event of significant changes, we may inform you by publishing a notice or through direct contact.
We recommend reviewing the policy regularly.
14. HOW CAN YOU CONTACT US?
For questions or comments, please contact us:privacy@clingrow.com
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
Under applicable law, you can:
access your data
check how they are processed
correct data
delete data
You can also withdraw your consent for data processing (if it was the basis for processing).
To submit a request, contact us:privacy@clingrow.com